Experts in Remodeling
In Memphis, TN

   
 
 
 
  
 
Excellent4.753 reviews
 
4.7
 
Excellent53 reviews
 
 
 
 
 
 
 
 
 
 Posted on Google  
 
  
 
 
 wyly Paris 
 
 
 Trustindex verifies that the original source of the review is Google. 
 
Update: We had a productive meeting on 10/27 and are working towards an amicable solution. Will continue to update.

Key Points: our ongoing experience with Renovate Memphis has been and continues to be fraught with delays, poor communication, contract discrepancies, and numerous quality control issues. We continue to have to closely oversee the project and, frequently, feel we are the ones managing it. We hope to reach a resolution, but it's been a challenging journey.

Dewayne and his team at Renovate Memphis promised a "turn-key service" on their website, but our experience has been far from that. We engaged them for a major project and, unfortunately, we've faced a series of issues and frustrations.

Communication: One of the biggest problems has been the lack of communication. We were assured of regular updates, but these were sporadic at best, leaving us in the dark about the progress of our project for extended periods.

Work Delays: Our project was initially projected to take around 16-20 weeks. Unfortunately, it's now over 39 weeks and counting. Not only is this a significant delay, but it's deeply frustrating as our home has been turned into a construction site for much longer than we anticipated.

Inadequate planning: Part of the work delays were a result of permeating issues. We were never included in communication  between the city and Renovate Memphis. After week's of delay - we called the city ourselves and were able to resolve all the issues and get approval in 30 minuets. Other planning issues include: leaving things off the budget like a toilet, severally underestimating the amount of drywall needed, being surprised we had a gas dryer when all client supplied materials and appliances were shared months prior with links to manuals and installation instructions.

Contract Discrepancies: There have been several discrepancies between what was agreed upon in our contract and the work that has been done. Notably, there were issues with materials like siding and crown molding that didn't match the original plans. Other contract discrepancies include having to pay extra to repair and replace wood rot when the contracted stated that all wood rot would be repaired, replaced and readied to be painted.

Quality Control: Multiple quality control issues arose throughout the project. From tile grout to flooring placement, insulation, and even small details like window's being sealed, we had to constantly identify and request corrections. We have a run of molding outside that does not match any of the other molding.  The floors were installed incorrectly per manufacturer's instructions - we  had to point this out and now have yet another delays as we wait for them to install them correctly.  This has been a source of ongoing frustration.

Payment and Change Orders: There have been numerous instances where change orders were initiated without prior approval, and without clear disclosure of additional costs. We incurred unexpected expenses that were not part of the original scope of work, leading to budget discrepancies. Examples include: gutters removed and replaced and a portion of the roof replaced.   There were additional cost that were promised to be covered, but then reneged. Other cost were never mentioned until a bill was sent - for example, when walking though with the project manager, he asked where we wanted outlets placed - it was only after the fact did we get a bill for all the outlets. He told us to add as many as we wanted that since everything was open and being rewired to add as many as we could possibly need.

Encouragement to Others: We urge others who have experienced or are experiencing similar issues with their renovation projects to review and report their experiences as well. It's important to hold contractors accountable for the promises they make and to share your experiences to help fellow homeowners make informed decisions.

-Ethan and Wyly Pairs

Owner's reply
Dear Wyly Paris,
Thank you for submitting a review and we’re sorry to hear that your experience with Renovate Memphis was not up our standards.
As you stated in your Comment, We are working together for the best possible outcome.

Renovate Memphis began with a shared passion for transforming ordinary houses into extraordinary homes that celebrate each homeowner's unique personality and lifestyle. Recognizing the need for a remodeling company that truly understands and respects its clients' visions, we set out to create a business that puts customer satisfaction at the forefront of every project
Our goal is to provide a better product and a better experience than the other businesses on the market. We're not happy til the job is completed to your personal standards.

Please feel free to reach out to Dewayne at 901-300-6805 with any further comments, concerns, or suggestions you wish to share.

Here at Renovate Memphis, we hold ourselves to a higher standard when it comes to your home’s renovations and construction. Whether you just need somebody to paint your house or install a new sunroom, we’re Memphis’s premier contractor. We proudly serve Memphis and Shelby County, parts of Tipton and Fayette counties, and parts of North Mississippi. Wherever you need honest construction and renovation work, call the experts at Renovate Memphis. Contact us today for a personal consultation. We listen to your exact needs and formulate a plan that will cater to you. We work around your schedule, putting our care and professionalism in every step of the way.
  
 
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Natasha Mayton 
 
 
 Trustindex verifies that the original source of the review is Google. 
 
They transformed the exterior of my home. I love it and receive compliments all the time. They replaced wood and made other related repairs related to the painting.

Owner's reply
Thank you Natasha! We love the positive feedback!
  
 
 
 
 
 
 
 Posted on Google  
 
  
 
 
 G MILLI 
 
 
 Trustindex verifies that the original source of the review is Google. 
 
Dear Renovate Memphis Team,

Thank you for your dedication and excellent work on our project. The team is knowledgeable, accessible, professional, and very prompt. We're very pleased with the results and will certainly consider recommending you to others. Looking forward to potential future collaborations.

Best regards

Owner's reply
Thank you for those words! We really appreciate the words of encouragement from our clients! We enjoyed working with you as well!
  
 
 
 
 
 
 
 Posted on Google  
 
  
 
 
 wgriffinjr 
 
 
 Trustindex verifies that the original source of the review is Google. 
 
Replacement of commercial window

Owner's reply
Thank you for allowing us the opportunity to work with you, Will! Looking forward to working with you again in the future!
  
 
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Jonathan Hawkins 
 
 
 Trustindex verifies that the original source of the review is Google. 
 
Dewayne is always looking for new ways to bring value to his clients. He truly cares throughout the entire process and will ensure you are taken care of.

Owner's reply
Thank you Jonathan, we appreciate you and the value you supply as well!
  
 
 
 
 
 
 
 Posted on Google  
 
  
 
 
 William Douglas 
 
 
 Trustindex verifies that the original source of the review is Google. 
 
Renovate Memphis had a great design that separated them from other contractors we received quotes from.  Quote was fair and the scope of work was all clearly outlined on the front end.  No surprise “extras” outside of the norm for a kitchen/bathroom remodel.

Owner's reply
Thank you Will! We love the positive feedback!
  
 
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Kenneth Lyman 
 
 
 Trustindex verifies that the original source of the review is Google. 
 
I use Renovate Memphis' services for any issues I have at my Memphis rental properties. Dewayne (the owner) is communicative and helpful and always makes sure my jobs are done well.

Owner's reply
Thank you for allowing us the opportunity to work with you, Kenny! Looking forward to working with you again in the future!
  
 
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Charlise Clark Gwin 
 
 
 Trustindex verifies that the original source of the review is Google. 
 
Overall I've had a great experience with Renovate Memphis.  They remodeled my guest bathroom, my kitchen and my living room.  It started a little slow but the end product was great.  My kitchen and bathroom are both exquisite.  The after support was even better.  I had appliances purchased AFTER the renovations were complete, Dewayne or a member of his crew came out and installed them for me almost immediately (wine cooler & microwave drawer).  The team has gone the extra mile for me on more than one occasion.  When upgrading my master bath (vanity & floors) the team painted and installed (custom built) a shelf/counter space.  When installing my microwave we realized it didn't include a framing kit, his team made one for me out of extra cabinet pieces!

Overall they are a great team who do quality work.  It's a plus that my pit bull loved them as well!

Owner's reply
Thank you for your kind words! We really appreciate the words of encouragement. We enjoyed working with you as well!
  
 
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Kris Sammons 
 
 
 Trustindex verifies that the original source of the review is Google. 
 
Renovate Memphis did an exceptional job on replacing my Moms windows with their Anderson windows. Dewayne was professional, thorough and did such a clean job on her job. They were expedient and did such a nice job. I highly recommend them.
Kathy Sammons

Owner's reply
Thank you so much for the review!
We love hearing from our Client's on their experiences with Renovate Memphis, LLC.
  
 
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Elaine Param 
 
 
 Trustindex verifies that the original source of the review is Google. 
 
I am very happy and satisfied with Renovate Memphis work. The quality of their job exceeded my expectations, and they made the whole process smooth and stress-free. Highly recommended ❤️

Owner's reply
Thank you so much for your kind words! We’re thrilled to hear that you’re happy with the results and that we were able to make the process smooth and stress-free for you. Your recommendation means a lot to our team here at Renovate Memphis. We truly appreciate your trust in us!
  
 
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Jonathan Richards 
 
 
 Trustindex verifies that the original source of the review is Google. 
 
I've used Renovate Memphis on multiple of my properties and they make the entire process easy and seamless. As an out of state investor, it's difficult to find honest and quality help and Renovate Memphis has never disappointed.

Owner's reply
Thank you Jonathan! We love the positive feedback!
  
 
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Stephanie Koshak, Crye-Leike Realtors 
 
 
 Trustindex verifies that the original source of the review is Google. 
 
They did a great job replacing flooring and counters in 2 bathrooms.

Owner's reply
Thank you Mrs. Stephanie! We enjoyed working with you as well!
  
 
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Jasmine Milligan 
 
 
 Trustindex verifies that the original source of the review is Google. 
 
Very professional and beautiful work. We had the roof extended over our patio. Dewayne was very helpful and patient when it came to working with our HOA.

Owner's reply
Thank you for your kind words! We really appreciate the words of encouragement. We enjoyed working with you as well!
  
 
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Emily Oppenheimer 
 
 
 Trustindex verifies that the original source of the review is Google. 
 
I had a kitchen renovation and added on a laundry room. Dewayne, Seth, and the rest of the team were very easy to work with. They communicated well as issues inevitably arose and made sure that everything was to my satisfaction. Reliable, professional, easy to get ahold of, great craftsmanship, and fairly priced. I will definitely use them again for future projects.

Owner's reply
Thank you so much for the kind words! I really appreciate you taking the time to share your experience.

It was a pleasure working with you on the kitchen renovation and laundry room addition. Seth and the rest of the team will be glad to hear that you enjoyed working with them as much as we enjoyed working with you.

We take a lot of pride in doing good work, communicating throughout the project, and making sure everything is right before we call it finished. Hearing that you’d trust us with future projects means a lot.

Looking forward to working with you again!
  
 
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Richard Cross 
 
 
 Trustindex verifies that the original source of the review is Google. 
 
Very professional staff and the quality of work is outstanding!

Owner's reply
Thank you for your kind words! We really appreciate the words of encouragement. We enjoyed working with you as well!
  
 
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Dennis Johnston 
 
 
 Trustindex verifies that the original source of the review is Google. 
 
Renovate Memphis did an awesome job working with me after a huge tree falling on a portion of my house, causing a lot of damage. Timely, very professional and even arranged an interior clean up after the work was completed. Definitely a stressful time for anyone and RM and Dewayne made the process easy and affordable.

Owner's reply
Thank you for allowing us the opportunity to work with you, Dennis! Looking forward to working with you again in the future!
  
 
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Mark Nichols ll 
 
 
 Trustindex verifies that the original source of the review is Google. 
 
+0
Renovate Memphis exceeded my expectations with their attention to detail and top-notch services. Their team turned my vision into a reality with stunning results, all while maintaining clear communication and professionalism throughout the project. Highly recommend for anyone seeking any home renovations in Memphis!

Owner's reply
Thank you for your encouraging words Mark! We enjoyed working with you on your project as well!
  
 
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Chris Wetzel 
 
 
 Trustindex verifies that the original source of the review is Google. 
 
They did an excellent job. When mistakes were made they were corrected. We had the unusual delays and it took longer than we hoped, but we are very happy with the result. Dwayne was responsive to our requests and concerns. We were not the easiest clients because we had no firm  conception of what we wanted. So he was patient as we worked that out with his consultant.

Owner's reply
Thank you for allowing us the opportunity to work with you, Chris! Looking forward to working with you again in the future!
  
 
 
 
 
 
 
Load more
 
 
 
 Verified by Trustindex  
Trustindex verified badge is the Universal Symbol of Trust. Only the greatest companies can get the verified badge who has a review score above 4.5, based on customer reviews over the past 12 months. Read more