Experts in Remodeling
In Memphis, TN

   
 
 
 
  
 
Excellent4.753 reviews
 
4.7
 
Excellent53 reviews
 
 
 
 
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Oscar Ortiz 
 
 
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Working with Dewayne and Renovate Memphis is always a pleasure. Projects always are really nice.

Owner's reply
Thank you for your kind words! We really appreciate the words of encouragement.
  
 
 
 
 
 
 
 Posted on Google  
 
  
 
 
 John Ely 
 
 
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Repaired siding, trim, added porch decorative raing & painted house. Honest and pleasant to work with.

Owner's reply
Thank you for allowing us the opportunity to work with you, John! Looking forward to working with you again in the future!
  
 
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Judy Hagan 
 
 
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Excellent work!! Dewayne always tells you the truth and  will work to get the job completed as agreed.

Owner's reply
Thank you so much for your kind words! We’re thrilled to hear that you’re happy with the results and that we were able to make the process smooth and stress-free for you. Your recommendation means a lot to our team here at Renovate Memphis. We truly appreciate your trust in us!
  
 
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Eric Sammons 
 
 
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Installed window. Did great job !

Owner's reply
Thank you for allowing us the opportunity to work with you, Eric! Looking forward to working with you again in the future!
  
 
 
 
 
 
 
 Posted on Google  
 
  
 
 
 wgriffinjr 
 
 
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Replacement of commercial window

Owner's reply
Thank you for allowing us the opportunity to work with you, Will! Looking forward to working with you again in the future!
  
 
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Mark Nichols ll 
 
 
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+0
Renovate Memphis exceeded my expectations with their attention to detail and top-notch services. Their team turned my vision into a reality with stunning results, all while maintaining clear communication and professionalism throughout the project. Highly recommend for anyone seeking any home renovations in Memphis!

Owner's reply
Thank you for your encouraging words Mark! We enjoyed working with you on your project as well!
  
 
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Mary Lavoie 
 
 
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Dewayne & his team have been awesome! We got their name from some good friends of ours & have been so lucky. From the start to the finish they have been professional & so polite. The work they completed was excellent with every attention to detail. We have used them on 2 projects for our home and we will use them again in the future. We recommend Renovate Memphis to all our family & friends. You will be happy you used them too!

Owner's reply
Thank you for allowing us the opportunity to work with you, Paul & Mary! Looking forward to working with you again in the future!
  
 
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Douglas Skipworth 
 
 
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I have done business with the owner of Renovate Memphis for many years.  I constantly refer people to them because of their dependability and workmanship.  Everyone I have referred sings their praises through the whole process and even more when the work is complete.  You can't go wrong with Renovate Memphis!

Owner's reply
Thank you for allowing us the opportunity to work with you, Douglas! Looking forward to working with you again in the future!
  
 
 
 
 
 
 
 Posted on Google  
 
  
 
 
 wyly Paris 
 
 
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Update: We had a productive meeting on 10/27 and are working towards an amicable solution. Will continue to update.

Key Points: our ongoing experience with Renovate Memphis has been and continues to be fraught with delays, poor communication, contract discrepancies, and numerous quality control issues. We continue to have to closely oversee the project and, frequently, feel we are the ones managing it. We hope to reach a resolution, but it's been a challenging journey.

Dewayne and his team at Renovate Memphis promised a "turn-key service" on their website, but our experience has been far from that. We engaged them for a major project and, unfortunately, we've faced a series of issues and frustrations.

Communication: One of the biggest problems has been the lack of communication. We were assured of regular updates, but these were sporadic at best, leaving us in the dark about the progress of our project for extended periods.

Work Delays: Our project was initially projected to take around 16-20 weeks. Unfortunately, it's now over 39 weeks and counting. Not only is this a significant delay, but it's deeply frustrating as our home has been turned into a construction site for much longer than we anticipated.

Inadequate planning: Part of the work delays were a result of permeating issues. We were never included in communication  between the city and Renovate Memphis. After week's of delay - we called the city ourselves and were able to resolve all the issues and get approval in 30 minuets. Other planning issues include: leaving things off the budget like a toilet, severally underestimating the amount of drywall needed, being surprised we had a gas dryer when all client supplied materials and appliances were shared months prior with links to manuals and installation instructions.

Contract Discrepancies: There have been several discrepancies between what was agreed upon in our contract and the work that has been done. Notably, there were issues with materials like siding and crown molding that didn't match the original plans. Other contract discrepancies include having to pay extra to repair and replace wood rot when the contracted stated that all wood rot would be repaired, replaced and readied to be painted.

Quality Control: Multiple quality control issues arose throughout the project. From tile grout to flooring placement, insulation, and even small details like window's being sealed, we had to constantly identify and request corrections. We have a run of molding outside that does not match any of the other molding.  The floors were installed incorrectly per manufacturer's instructions - we  had to point this out and now have yet another delays as we wait for them to install them correctly.  This has been a source of ongoing frustration.

Payment and Change Orders: There have been numerous instances where change orders were initiated without prior approval, and without clear disclosure of additional costs. We incurred unexpected expenses that were not part of the original scope of work, leading to budget discrepancies. Examples include: gutters removed and replaced and a portion of the roof replaced.   There were additional cost that were promised to be covered, but then reneged. Other cost were never mentioned until a bill was sent - for example, when walking though with the project manager, he asked where we wanted outlets placed - it was only after the fact did we get a bill for all the outlets. He told us to add as many as we wanted that since everything was open and being rewired to add as many as we could possibly need.

Encouragement to Others: We urge others who have experienced or are experiencing similar issues with their renovation projects to review and report their experiences as well. It's important to hold contractors accountable for the promises they make and to share your experiences to help fellow homeowners make informed decisions.

-Ethan and Wyly Pairs

Owner's reply
Dear Wyly Paris,
Thank you for submitting a review and we’re sorry to hear that your experience with Renovate Memphis was not up our standards.
As you stated in your Comment, We are working together for the best possible outcome.

Renovate Memphis began with a shared passion for transforming ordinary houses into extraordinary homes that celebrate each homeowner's unique personality and lifestyle. Recognizing the need for a remodeling company that truly understands and respects its clients' visions, we set out to create a business that puts customer satisfaction at the forefront of every project
Our goal is to provide a better product and a better experience than the other businesses on the market. We're not happy til the job is completed to your personal standards.

Please feel free to reach out to Dewayne at 901-300-6805 with any further comments, concerns, or suggestions you wish to share.

Here at Renovate Memphis, we hold ourselves to a higher standard when it comes to your home’s renovations and construction. Whether you just need somebody to paint your house or install a new sunroom, we’re Memphis’s premier contractor. We proudly serve Memphis and Shelby County, parts of Tipton and Fayette counties, and parts of North Mississippi. Wherever you need honest construction and renovation work, call the experts at Renovate Memphis. Contact us today for a personal consultation. We listen to your exact needs and formulate a plan that will cater to you. We work around your schedule, putting our care and professionalism in every step of the way.
  
 
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Kenneth Lyman 
 
 
 Trustindex verifies that the original source of the review is Google. 
 
I use Renovate Memphis' services for any issues I have at my Memphis rental properties. Dewayne (the owner) is communicative and helpful and always makes sure my jobs are done well.

Owner's reply
Thank you for allowing us the opportunity to work with you, Kenny! Looking forward to working with you again in the future!
  
 
 
 
 
 
 
 Posted on Google  
 
  
 
 
 South Smith 
 
 
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What a pleasant experience working with Renovate Memphis and Dwayne! Unbelievable customer service and professionalism. Dwayne helped manage and communicate everything throughout our whole projects. He did not skip a beat. We are more than happy. I do residential real estate in Scottsdale, Arizona and constantly work with contractors, new builders, remodels, etc. My experience with Dwayne and Renovate Memphis is some of the most outstanding service, prices, craftsmanship and quality of work! I highly recommend this company.

Owner's reply
Thank you!
We love hearing from our Client's on their experiences with Renovate Memphis, LLC.
  
 
 
 
 
 
 
 Posted on Google  
 
  
 
 
 G MILLI 
 
 
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Dear Renovate Memphis Team,

Thank you for your dedication and excellent work on our project. The team is knowledgeable, accessible, professional, and very prompt. We're very pleased with the results and will certainly consider recommending you to others. Looking forward to potential future collaborations.

Best regards

Owner's reply
Thank you for those words! We really appreciate the words of encouragement from our clients! We enjoyed working with you as well!
  
 
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Julie Marshall 
 
 
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Mr. Gammel and his crew were precise with french door installation and ceiling drywall repair and paint. They handled problems effectively. Work was done when originally scheduled and completed on time. The cost was reasonable. Excellent clean up. Highly recommend.

Owner's reply
Thank you for the great review! We really appreciate you taking the time to share your experience.

It was a pleasure working on the French doors, ceiling repair, and painting. We’re glad we were able to work through the unexpected issues, stay on schedule, and leave everything clean when we wrapped up.

Most importantly, we’re grateful for your trust in Renovate Memphis and for the recommendation. Thank you again for choosing us!
  
 
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Sean Haynes 
 
 
 Trustindex verifies that the original source of the review is Google. 
 
Couldn’t be happier with the work performed, responsiveness, and working through a few major challenges!

Owner's reply
Thank you Sean! We love the positive feedback!
  
 
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Dan Martin 
 
 
 Trustindex verifies that the original source of the review is Google. 
 
Used them several times. Great work and good people.

Owner's reply
Thanks Dan!
  
 
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Laura Greer 
 
 
 Trustindex verifies that the original source of the review is Google. 
 
Dewayne and his crew added on a Master bathroom, sunroom, walk-in closet and laundry room. Unfortunately we started this project during COVID, and the supply chain issue. It took longer than expected, which was frustrating. We're pleased with the finished product, but next time we'll just move!

Owner's reply
Thank you for allowing us the opportunity to work with you, Mrs. Laura! Looking forward to working with you again in the future!
  
 
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Greg Bulgin 
 
 
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Was a real pleasure working with Dewayne. His professionalism and attention to detail was unmatched. Renovate Memphis is definitely the way to go!

Owner's reply
Thank you Greg! We enjoyed working with you as well!
  
 
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Natasha Mayton 
 
 
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They transformed the exterior of my home. I love it and receive compliments all the time. They replaced wood and made other related repairs related to the painting.

Owner's reply
Thank you Natasha! We love the positive feedback!
  
 
 
 
 
 
 
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