Experts in Remodeling
In Memphis, TN

  
 
 
 
  
 
Excellent4.753 reviews
 
4.7
 
Excellent53 reviews
 
 
 
 
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Jonathan Hawkins 
 
 
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Dewayne is always looking for new ways to bring value to his clients. He truly cares throughout the entire process and will ensure you are taken care of.

Owner's reply
Thank you Jonathan, we appreciate you and the value you supply as well!
  
 
 
 
 
 
 
 Posted on Google  
 
  
 
 
 wgriffinjr 
 
 
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Replacement of commercial window

Owner's reply
Thank you for allowing us the opportunity to work with you, Will! Looking forward to working with you again in the future!
  
 
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Greg Bulgin 
 
 
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Was a real pleasure working with Dewayne. His professionalism and attention to detail was unmatched. Renovate Memphis is definitely the way to go!

Owner's reply
Thank you Greg! We enjoyed working with you as well!
  
 
 
 
 
 
 
 Posted on Google  
 
  
 
 
 G MILLI 
 
 
 Trustindex verifies that the original source of the review is Google. 
 
Dear Renovate Memphis Team,

Thank you for your dedication and excellent work on our project. The team is knowledgeable, accessible, professional, and very prompt. We're very pleased with the results and will certainly consider recommending you to others. Looking forward to potential future collaborations.

Best regards

Owner's reply
Thank you for those words! We really appreciate the words of encouragement from our clients! We enjoyed working with you as well!
  
 
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Nikhil Varade 
 
 
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I would 100% recommend Renovate Memphis for any home improvement project.  Dwayne was very professional and on time with the project. We had a big project of renovating all of our bathrooms in our house. Renovate Memphis made it very easy for us and helped with every process throughout the remodeling.

Owner's reply
Thank you Nikhil! We love the positive feedback!
  
 
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Emily Oppenheimer 
 
 
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I had a kitchen renovation and added on a laundry room. Dewayne, Seth, and the rest of the team were very easy to work with. They communicated well as issues inevitably arose and made sure that everything was to my satisfaction. Reliable, professional, easy to get ahold of, great craftsmanship, and fairly priced. I will definitely use them again for future projects.

Owner's reply
Thank you so much for the kind words! I really appreciate you taking the time to share your experience.

It was a pleasure working with you on the kitchen renovation and laundry room addition. Seth and the rest of the team will be glad to hear that you enjoyed working with them as much as we enjoyed working with you.

We take a lot of pride in doing good work, communicating throughout the project, and making sure everything is right before we call it finished. Hearing that you’d trust us with future projects means a lot.

Looking forward to working with you again!
  
 
 
 
 
 
 
 Posted on Google  
 
  
 
 
 wyly Paris 
 
 
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Update: We had a productive meeting on 10/27 and are working towards an amicable solution. Will continue to update.

Key Points: our ongoing experience with Renovate Memphis has been and continues to be fraught with delays, poor communication, contract discrepancies, and numerous quality control issues. We continue to have to closely oversee the project and, frequently, feel we are the ones managing it. We hope to reach a resolution, but it's been a challenging journey.

Dewayne and his team at Renovate Memphis promised a "turn-key service" on their website, but our experience has been far from that. We engaged them for a major project and, unfortunately, we've faced a series of issues and frustrations.

Communication: One of the biggest problems has been the lack of communication. We were assured of regular updates, but these were sporadic at best, leaving us in the dark about the progress of our project for extended periods.

Work Delays: Our project was initially projected to take around 16-20 weeks. Unfortunately, it's now over 39 weeks and counting. Not only is this a significant delay, but it's deeply frustrating as our home has been turned into a construction site for much longer than we anticipated.

Inadequate planning: Part of the work delays were a result of permeating issues. We were never included in communication  between the city and Renovate Memphis. After week's of delay - we called the city ourselves and were able to resolve all the issues and get approval in 30 minuets. Other planning issues include: leaving things off the budget like a toilet, severally underestimating the amount of drywall needed, being surprised we had a gas dryer when all client supplied materials and appliances were shared months prior with links to manuals and installation instructions.

Contract Discrepancies: There have been several discrepancies between what was agreed upon in our contract and the work that has been done. Notably, there were issues with materials like siding and crown molding that didn't match the original plans. Other contract discrepancies include having to pay extra to repair and replace wood rot when the contracted stated that all wood rot would be repaired, replaced and readied to be painted.

Quality Control: Multiple quality control issues arose throughout the project. From tile grout to flooring placement, insulation, and even small details like window's being sealed, we had to constantly identify and request corrections. We have a run of molding outside that does not match any of the other molding.  The floors were installed incorrectly per manufacturer's instructions - we  had to point this out and now have yet another delays as we wait for them to install them correctly.  This has been a source of ongoing frustration.

Payment and Change Orders: There have been numerous instances where change orders were initiated without prior approval, and without clear disclosure of additional costs. We incurred unexpected expenses that were not part of the original scope of work, leading to budget discrepancies. Examples include: gutters removed and replaced and a portion of the roof replaced.   There were additional cost that were promised to be covered, but then reneged. Other cost were never mentioned until a bill was sent - for example, when walking though with the project manager, he asked where we wanted outlets placed - it was only after the fact did we get a bill for all the outlets. He told us to add as many as we wanted that since everything was open and being rewired to add as many as we could possibly need.

Encouragement to Others: We urge others who have experienced or are experiencing similar issues with their renovation projects to review and report their experiences as well. It's important to hold contractors accountable for the promises they make and to share your experiences to help fellow homeowners make informed decisions.

-Ethan and Wyly Pairs

Owner's reply
Dear Wyly Paris,
Thank you for submitting a review and we’re sorry to hear that your experience with Renovate Memphis was not up our standards.
As you stated in your Comment, We are working together for the best possible outcome.

Renovate Memphis began with a shared passion for transforming ordinary houses into extraordinary homes that celebrate each homeowner's unique personality and lifestyle. Recognizing the need for a remodeling company that truly understands and respects its clients' visions, we set out to create a business that puts customer satisfaction at the forefront of every project
Our goal is to provide a better product and a better experience than the other businesses on the market. We're not happy til the job is completed to your personal standards.

Please feel free to reach out to Dewayne at 901-300-6805 with any further comments, concerns, or suggestions you wish to share.

Here at Renovate Memphis, we hold ourselves to a higher standard when it comes to your home’s renovations and construction. Whether you just need somebody to paint your house or install a new sunroom, we’re Memphis’s premier contractor. We proudly serve Memphis and Shelby County, parts of Tipton and Fayette counties, and parts of North Mississippi. Wherever you need honest construction and renovation work, call the experts at Renovate Memphis. Contact us today for a personal consultation. We listen to your exact needs and formulate a plan that will cater to you. We work around your schedule, putting our care and professionalism in every step of the way.
  
 
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Jasmine Milligan 
 
 
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Very professional and beautiful work. We had the roof extended over our patio. Dewayne was very helpful and patient when it came to working with our HOA.

Owner's reply
Thank you for your kind words! We really appreciate the words of encouragement. We enjoyed working with you as well!
  
 
 
 
 
 
 
 Posted on Google  
 
  
 
 
 John Joaquim 
 
 
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A pleasure to work with Dewayne to come up with plans to tear down old deck and build screened in porch. The porch came out amazing and we have been using it everyday since it’s been completed. Very good at communicating timelines and schedule changes due to weather.

Owner's reply
Thanks John! We appreciate your kind words! Looking forward to the next project with you.
  
 
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Carrie Rushing 
 
 
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We were thrilled with Dwayne’s work. He was always on time, professional and completed both both jobs the day we asked.  Would highly recommend!

Owner's reply
Thank you for allowing us the opportunity to work with you, Carrie! Looking forward to working with you again in the future!
  
 
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Earl Huffman 
 
 
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Dewayne’s crew did a really good job for us replacing exterior doors and removing a troublesome skylight. Extremely pleased  and not a single problem.

Owner's reply
Thank you Earl! We love the positive feedback!
  
 
 
 
 
 
 
 Posted on Google  
 
  
 
 
 John Ely 
 
 
 Trustindex verifies that the original source of the review is Google. 
 
Repaired siding, trim, added porch decorative raing & painted house. Honest and pleasant to work with.

Owner's reply
Thank you for allowing us the opportunity to work with you, John! Looking forward to working with you again in the future!
  
 
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Stephanie Koshak, Crye-Leike Realtors 
 
 
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They did a great job replacing flooring and counters in 2 bathrooms.

Owner's reply
Thank you Mrs. Stephanie! We enjoyed working with you as well!
  
 
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Julie Marshall 
 
 
 Trustindex verifies that the original source of the review is Google. 
 
Mr. Gammel and his crew were precise with french door installation and ceiling drywall repair and paint. They handled problems effectively. Work was done when originally scheduled and completed on time. The cost was reasonable. Excellent clean up. Highly recommend.

Owner's reply
Thank you for the great review! We really appreciate you taking the time to share your experience.

It was a pleasure working on the French doors, ceiling repair, and painting. We’re glad we were able to work through the unexpected issues, stay on schedule, and leave everything clean when we wrapped up.

Most importantly, we’re grateful for your trust in Renovate Memphis and for the recommendation. Thank you again for choosing us!
  
 
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Julie McLaughlin 
 
 
 Trustindex verifies that the original source of the review is Google. 
 
Renovate Memphis does exceptional work. They built a new shower for us and did a wonderful job.  In addition to the good work they do, the owner is awesome in how he communicates all of the details of the project.  I was always kept up to date and included on all of the specific details. Highly recommend!

Owner's reply
Thank you for allowing us the opportunity to work with you, Julie! Looking forward to working with you again in the future!
  
 
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Chris Dease 
 
 
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Great company to have doing your renovation. The team of workers were professional and had me back in my house in no time. Would highly recommend Dewayne and his team to come in and complete your next renovation!

Owner's reply
Thank, you Chris!! We enjoyed working on your kitchen as well! Next up, the bathroom!!
  
 
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Kris Sammons 
 
 
 Trustindex verifies that the original source of the review is Google. 
 
Renovate Memphis did an exceptional job on replacing my Moms windows with their Anderson windows. Dewayne was professional, thorough and did such a clean job on her job. They were expedient and did such a nice job. I highly recommend them.
Kathy Sammons

Owner's reply
Thank you so much for the review!
We love hearing from our Client's on their experiences with Renovate Memphis, LLC.
  
 
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Chris Wetzel 
 
 
 Trustindex verifies that the original source of the review is Google. 
 
They did an excellent job. When mistakes were made they were corrected. We had the unusual delays and it took longer than we hoped, but we are very happy with the result. Dwayne was responsive to our requests and concerns. We were not the easiest clients because we had no firm  conception of what we wanted. So he was patient as we worked that out with his consultant.

Owner's reply
Thank you for allowing us the opportunity to work with you, Chris! Looking forward to working with you again in the future!
  
 
 
 
 
 
 
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